Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. We are unable to accept returns on certain items. Please see our refund policy
When will I get my order?
Digital Products
Your digital product will be delivered straight to your email after your purchase.
Once your payment has been successfully processed, you’ll receive an email containing a secure link to download your files. Simply click the link, download your activity book or resource, and you’re ready to get started!
Please note: Our digital products are for personal or family use only and must not be resold, shared, redistributed or used for commercial purposes.
If you don’t receive your download email, please check your spam or junk folder. If you still can’t find it, please get in touch and we’ll be happy to help.
Please note: Our digital products are for personal or family use only and are not intended for resale, redistribution or commercial use.
If you don’t receive your download email, please check your spam or junk folder. Still can’t find it? Get in touch with us and we’ll be happy to help.
What age group is this suited for?
The Sugar Detective Adventure Workbook is intented for school aged children from 8 years plus, children should be able to read (with or without the help of their grown up) and do basic maths
Where are your products made?
Our digital products are all designed and created by our Learn with Ruro Pharmacist!
Our physical products are proudly manufactured in the UK. We carefully select our manufacturing partners to ensure every product is made to a high standard and offers great value for families.
Where applicable, our printed products are produced to meet relevant UKCA requirements and use FSC-certified materials, supporting responsible and sustainable forestry.